Delivery Policy
1. The travel documents will be delivered to the electronic address indicated by the user at the time of request, and in the event of an agreement between parties, it will be physically sent to the address indicated by the user, and delivered to the person at said address .
2. In the case of a delivery agreement, the cost per shipment will be added for the user who resides in the provinces and / or abroad.
3. For all physical deliveries made, the person who receives the documentation must show an identity document and sign a delivery guide to the person in charge of taking your order.
Privacy Policies
Welcome to https://unionent.org (the “Site”). We understand that online privacy is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without making commercial transactions and Visitors who register to carry out commercial transactions on the Site and make use of the various services offered by UNION ENTERPRISES (collectively, “Services”) (“Authorized Customers”).
“Personally identifiable information”
Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information belongs, including, but not limited to, name, address, telephone number, fax number, email address, financial profiles , social security number and credit card information. Personally identifiable information does not include information collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified person.
What personally identifiable information is collected?
We may collect basic information from the user profile of all our visitors. We collect the following additional information from our Authorized Clients: the names, addresses, telephone numbers and email addresses of Authorized Clients, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to buy or sell.
What organizations are collecting the information?
In addition to our direct collection of information, our third-party service providers (such as credit card companies, clearing houses, and banks) that may provide services such as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. . We do not control how these third parties use such information, but we do ask that they disclose how they use the personal information provided to them by Visitors and Authorized Customers. Some of these third parties may be intermediaries who act only as links in the distribution chain and do not store, retain or use the information provided to them.
How does the site use personally identifiable information?
We use personally identifiable information to personalize the site, make appropriate service offers, and fulfill purchase and sale requests on the site. We may send emails to authorized visitors and customers about research or buying and selling opportunities on the site or information related to the subject of the Site. We may also use personally identifiable information to contact authorized visitors and customers in response to specific inquiries, or to provide requested information.
With whom can the information be shared?
Personally identifiable information about Authorized Clients may be shared with other Authorized Clients who wish to evaluate potential transactions with other Authorized Clients. We may share aggregated information about our visitors, including the demographics of our visitors and authorized customers, with our affiliated agencies and third-party vendors. We also offer the opportunity to “opt-out” of information or to be contacted by us or any agency acting on our behalf.
How is personally identifiable information stored?
The personally identifiable information collected by UNION ENTERPRISES is stored securely and is not accessible to third parties or UNION ENTERPRISES employees, except for use as stated above.
What options are available to visitors regarding the collection, use and distribution of the information?
Visitors and authorized customers can choose not to receive unsolicited information or be contacted by us and / or our suppliers and affiliated agencies by responding to emails as instructed, or by contacting us at +923008883183
Refund Policy
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
- you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
- you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and
- we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision & we will have to follow the rules & regulations of Airlines. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers (Airlines / Hotels / Transportation Companies / Insurance Providers) for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 15-45 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, Union Enterprises will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.